Frequently Asked Questions

Chatlify is an AI-powered chat assistant that learns about your website content and can answer visitor questions automatically, providing 24/7 customer support. It helps improve your website's user experience by instantly answering customer questions without human intervention.

Chatlify analyzes your website content, learns from it, and then uses that knowledge to answer questions from your visitors through a chat widget that you can add to your website. The process works in three simple steps:

1. We analyze your website content and build a knowledge base
2. We train an AI model specifically for your website
3. Visitors can ask questions through the chat widget, and the AI provides instant answers based on your content

No, Chatlify is designed to be user-friendly for everyone. You don't need any coding or technical knowledge to set up and use our service. The only technical step is adding a simple code snippet to your website, which we provide with clear instructions.

Getting started is simple:

1. Create an account
2. Add your website URL for analysis
3. Once analysis is complete, add the chat widget code to your website
4. Your AI assistant is ready to help your visitors!

In your dashboard, click on "Add Your Website" and enter your website URL. If you have a sitemap, you can also provide the sitemap URL to help us identify important pages more efficiently. We'll guide you through the entire process with simple instructions.

A sitemap is a file that lists all the important pages on your website. Providing your sitemap URL helps Chatlify identify all your important pages and ensures the AI assistant learns the most relevant content. Most websites have a sitemap at yourwebsite.com/sitemap.xml.

Yes, when you provide a sitemap URL, you'll be able to select which pages you want Chatlify to analyze. This gives you complete control over what content your AI assistant learns. You can exclude pages that aren't relevant for customer support or FAQ purposes.

Analysis time depends on the size of your website, typically ranging from a few minutes for small sites to several hours for larger websites with many pages. You can track the progress of the analysis in your dashboard. We'll notify you when the analysis is complete.

The AI analyzes your website content, including text, FAQs, product information, and other content. It builds a knowledge base from this information, which it uses to accurately answer visitor questions. Our advanced algorithms prioritize the most important information and organize it in a way that allows the AI to provide relevant answers.

After analysis, the system trains an AI model specifically for your website. This training process teaches the AI to understand your specific content, terminology, and context. Once training is complete, your AI assistant is ready to answer questions through the chat widget. You'll receive a notification when this process is finished.

The AI is designed to provide accurate responses based on your website content. It works best with well-structured content and can answer most common questions your visitors might have about your products, services, and information on your site. If the AI doesn't have enough information to answer a question, it will politely let the visitor know rather than providing incorrect information.

Yes, you can update your website information at any time. When you make significant changes to your website, you can run a new analysis to ensure your AI assistant has the most up-to-date information. You can also add custom answers to specific questions if needed.

Once your website analysis and AI training are complete, go to the "Chat Widget" section in your dashboard. Copy the provided code snippet and paste it into your website's HTML, typically before the closing </body> tag. If you're using a website builder like WordPress, Wix, or Shopify, we provide specific instructions for each platform.

Yes, the chat widget is fully responsive and works on desktop, tablet, and mobile devices. It adjusts automatically to different screen sizes to provide an optimal user experience on any device your visitors might be using.

Yes, you can customize the chat widget's appearance, including colors, chat bubble icon, welcome message, and more. These settings are available in the "Chat Widget" section of your dashboard. You can make the widget match your website's branding for a seamless integration.

No, the chat widget is designed to load asynchronously and won't impact your website's performance or loading speed. It's lightweight and optimized for fast loading, ensuring it doesn't affect your website's user experience or SEO rankings.

Yes, you can adjust the AI's tone and personality to match your brand voice, making it more professional, friendly, casual, or technical depending on your preferences. You can find these settings in the "Chat Widget" configuration section of your dashboard.

Yes, you can customize the welcome message that appears when visitors first interact with the chat widget. This is your opportunity to set the tone for the conversation and let visitors know how the AI assistant can help them.

Yes, you can add specific questions and answers that will override the AI's generated responses for those particular questions. This is useful for ensuring consistent answers to frequently asked questions or for providing information that might not be clearly stated on your website.

Yes, all chat conversations are logged in your dashboard (if you enable chat logging), allowing you to see what questions visitors are asking and how the AI is responding. This helps you identify common queries and improve your website content or the AI's responses over time.

You can control whether chat conversations are stored. If you enable chat logging, conversations will be saved in your dashboard for your reference. You can disable this feature if you prefer not to store conversation data. We prioritize data privacy and give you control over what information is retained.

Yes, Chatlify is designed with privacy in mind. You can enable privacy features such as chat data deletion after a specified period and configure other privacy settings to ensure compliance with regulations like GDPR. We provide you with the tools you need to maintain regulatory compliance.

By default, visitors can see their current session's conversation history. You can configure whether new sessions start fresh or maintain history from previous sessions. This setting can be adjusted in the chat widget settings in your dashboard.

The chat widget only collects the information that visitors voluntarily share during conversations. You can configure privacy settings to minimize data collection and ensure compliance with privacy regulations. We do not use visitor data for any purpose other than providing the chat service to you.

If the AI provides an incorrect answer, you can review chat logs and add custom responses for those specific questions to ensure accurate answers in the future. You can also provide more detailed content on your website to help the AI better understand the topic.

Check that you've correctly added the widget code to your website, ideally just before the closing </body> tag. Also, verify that your website analysis and AI training are complete. If you're still having issues, contact our support team for assistance.

The dashboard will show an "Installed" status when the widget is detected on your website. If the status doesn't update automatically, check your website code to ensure the widget code is correctly implemented. You can also visit your website in a new browser tab to see if the chat widget appears.

If you make significant changes to your website content, you should re-analyze your website to ensure the AI has the most up-to-date information to provide accurate responses. You can do this from the website settings page in your dashboard.